Common Issues

PAX A920 and A920 Pro

• Change Print Density On Pax Internal Printers
• Adjust Security Reboot Time
• Can I Email Tickets From The Pax Device
• How Do I Change Paper On The Pax Device
• I Need To Reprint The Last Ticket Sold
• Pair Epson T20 Station Printer With Pax A920 Pro

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Membership Account Updates

• Catch The Ace: Can I Select Two Cards For Membership
• Catch The Ace: Members Card Flipped Over
• Can a Customer Enroll In Membership Twice With One E-mail
• Can I Cancel a Customer Manually
• Can I Update a Customers Card For Them

Payment Processing

• Apple Pay Is Declining
• What Card Types Are Accepted
• I Have an Expired Transaction in Shopify
• Refunding An In Venue Transaction
• Refunding a Transaction on Authorize.net

Membership Admin Questions

• When Should You Run Membership On Your Event
• Can We Use Smart Pricing With Memberships
• What Reports Are Available For Membership
• Update Membership E-mails
• When Should I Retry My Membership Charges

Common Admin

• Creating an Event Using Number Ranges
• Configure an Event For Single Number Entry
• I Need To Close an Event With No Sales
• Can I Add Prizes Once an Event Is Live
• How Do I Duplicate an Event
• Activate Handheld For An Active Event

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