This article will guide users on how to edit a customers information in the raffle database from the admin portal. For example, a customer might have entered an incorrect email address while purchasing a lottery ticket online, or a typo was made by a seller when inputting customer details during an in-venue transaction.
Note: Customer information in the Admin Portal is not synced with Shopify, if needed users should edit customer information in Shopify as well.
In the Admin Portal, the user can navigate to an active event.
On the live event page, the user can select Edit Customer Information under Live Event Actions.
The user can search for a customer using transaction criteria such as Ticket Number, Reference Number, or Other. The example below uses Other and inputs the customer email to search for the customer.
After the user clicks on Search, they will see the matching transactions in the Results section. From here, users can click on Edit to modify the customers information.
The example below highlights an update to the customers email address. Changes are recorded by selecting Save.
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