Customers Receiving "User authentication failed. The account or API user is inactive".

When your customers are trying to buy raffle tickets and are receiving the following message: 

User authentication failed.  The account or API user is inactive.

If you are using authorize.net as your payments provider this means one of two things:

1. Your account is past due and needs to be paid.
2. Your account was deactivated previously.

If your account is still active and is just past due you can login to your authorize.net account and login to pay the balance.  If your account was previously deactivated please reach out to your account manager who will be able to assist you with next steps to begin taking payments again.