Customer Self Exclusion

SELF – EXCLUSION

Self-exclusion allows customers to voluntarily remove their purchasing ability from raffles operated in their state. 

For raffles operated in a state where self-exclusion lists are maintained, it is the raffle managers responsibility to update their customer list in Shopify to record customers who have self-excluded. When this action is performed, if a customer attempts to create an account or complete a purchase with the self-excluded email Id, Shopify will block the transaction. 

Customer profiles are imported to Shopify via a CSV. This can be done by performing the steps below.

1. Login to Shopify store.
2. Log self-excluded customers in Shopify's CSV template. 
3. Click on the Customers tab on the left-hand side.
4. Click on the Import button on right-hand side.
5. Located your self-excluded file and select the Add file button in the pop-up that appears.

Notes:

1. Uploaded file must follow the exact cell formatting as Shopify's template.
   1. Column headers must not be adjusted.
   2. Columns must not be repositioned.   
   3. Uploaded file must be in CSV format.
2. Every row with customer data needs to note 'Self-Excluded' under the Tags column.