I am receiving an error 4 when processing payment using Authorize.net

If your customer on checkout after inputting their credit card information is receiving an error 4 message this typically means that the card issuing bank of the customer has declined the transaction.  You can verify this by doing the following on your authorize.net account:

1. Once logged in click on unsettled transactions (if the transaction was processed today).
2. From here click on the transaction ID beside the customers name that attempted the purchase.
3. At the very top of the screen that pops up you will see a reason for the decline, most commonly it is a card issuing banks decline.

If the transaction was attempted in a past business day, use the transaction search on authorize.net to look for the customer.  Once found you can repeat the steps above using the transaction ID to view the necessary information.

Note that Ascend Fundraising Solutions does not approve/decline transactions.  This is handled solely by the payment providers.