Customer Is Receiving a Location Verification Error When Trying To Buy Tickets

If you have a customer trying to purchase tickets online and they are met with a location verification error that will not allow them to proceed, but they are located inside the raffle area, follow the steps below to ensure that device location services are enabled.

Apple Devices

1. Go to Settings > Privacy & Security > Location Services.
2. Make sure that Location Services is on.
3. Scroll down to find the browser/app used.
4. Tap the browser/app and select either of the two options below:
   1. While Using the App: Allows access to Location Services only when the app or one of its features is visible on screen. If an app is set to While Using the App, you might see your status bar turn blue with a message that an app is actively using your location.
   2. Always: Allows access to your location even when the app is in the background.

Android Devices

1. Go to Settings > Location.
2. Make sure that Location it is on.
3. This can vary by device model.
4. Open browser/app and ensure that location services are also enabled in browser/app settings.

After following the troubleshooting steps above, if the site still blocks the customer from purchasing they may need to verify that the raffle site was not explicitly restricted from accessing the customers location.