Ascend Customer Support
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Activity overview
Latest activity by Ascend Customer Support-
Ascend Customer Support created an article,
Change Print Density On Pax Internal Printers
To change the print density on a device that is having overheating issues with the printer do the following within the application:Go to the hamburger menuTap on printer setupChange the print densi...
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Ascend Customer Support created an article,
Adjust Security Reboot Time
To adjust the security reboot time on the pax units please follow these instructions.Go to Settings > Security > Scheduled RebootMake sure it's turned ON and set to a time during the night (e.g., 2...
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Ascend Customer Support created an article,
Can I Email Tickets From The Pax Device
The new Ascend application allows you to perform any of the following:Print TicketsEmail TicketsPrint and Email TicketsEmail is an option to send directly from the terminal.
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Ascend Customer Support created an article,
How Do I Change Paper On The Pax Device
Open the Hatch: Turn the terminal face down. Near the top of the back panel, locate the printer latch or lever and pull it up/out to release the paper cover. Remove Old Roll: Take out the empty pap...
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Ascend Customer Support created an article,
I Need To Reprint The Last Ticket Sold
To reprint the last ticket sold please perform the following on the device:Within the Ascend application tap on the menu buttonTap on Reprint Last SaleSelect the desired ticketNote: If you do not s...
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Ascend Customer Support created an article,
Pair Epson T20 Station Printer With Pax A920 Pro
With printer off, hold Bluetooth button on underside of printer and turn on printer. Keep holding until ‘Wireless Module Setup’ sheet printsQuickly press Bluetooth button 2 times and then press an...
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Ascend Customer Support created an article,
Pair Epson P60II With Pax A920 Pro
NOTE: Not all P60II printers will be compatible, they must say 'Bluetooth' on the white label on the underside of the printer. These instructions are only for the new version of the Ascend Applicat...
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Ascend Customer Support created an article,
Run Contactless Test on Pax
If you are having issues with transactions when inserting the card into the bottom of the device, running a test on the device will be useful to diagnose any issues. To perform a slot test on the d...
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Ascend Customer Support created an article,
Run Chip Slot Test on Pax
If you are having issues with transactions when inserting the card into the bottom of the device, running a test on the device will be useful to diagnose any issues. To perform a slot test on the d...
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Ascend Customer Support created an article,
Catch The Ace: Can I Select Two Cards For Membership
If you have a customer who is looking to participate in membership and want to select multiple cards note that currently we only support 1 card entry per membership. If a customer wishes to partici...