Josh Scott
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Activity overview
Latest activity by Josh Scott-
Josh Scott created an article,
I Have an Expired Transaction in Shopify
If you see an expired transaction within Shopify please do the following steps:Verify if they are in the draw. Use the reporting function within the raffle admin portal to pull a report to confirm ...
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Josh Scott created an article,
Refunding An In Venue Transaction
If you need to refund a transaction that was done in venue this must be done on your Paysafe account admin and not on the handheld.Notes:If you are a Canadian customer Interac transactions at this ...
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Josh Scott created an article,
Refunding a Transaction on Authorize.net
To refund a purchase from authorize.net which processes online transactions only and not in venue it will depend on if the transaction is attempting to be refunded the same day.Transactions from th...
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Josh Scott created an article,
Adding Checkout To DNS Records
If you own your own domain and a checkout record needs to be added and connected to your Shopify store please do the following:In your domain registrar click on the desired domainIn the DNS setting...
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Josh Scott created an article,
Connect Your Domain To Shopify
To connect your own domain to Shopify please use the following steps. Note these are generic steps and depending on your domain provider they may vary. Login to your domain provider and select the ...
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Josh Scott created an article,
When Should You Run Membership On Your Event
It is recommended that you start your membership run approximately 15 minutes after your Shopify (online sales) start time.This allows our system and Shopify to properly load products into the Shop...
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Josh Scott created an article,
Can We Use Smart Pricing With Memberships
Yes. Membership is compatible with Smart pricing. The event and smart pricing would need to be setup to be available during the membership run.ConsiderationsYour smart pricing period needs to take ...
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Josh Scott created an article,
What Reports Are Available For Membership
Membership reporting is found on the admin by doing the following:On the admin click Reports on the left hand sideClick on Membership ReportsFrom here contains a list of available membership report...
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Josh Scott created an article,
Update Membership E-mails
If the content in the membership e-mails needs to be updated please follow these steps:Login to your adminOn the left hand side click on SetupClick on MembershipsScroll down on the page and click o...
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Josh Scott created an article,
When Should I Retry My Membership Charges
When setting up your membership charge dates we recommend if you are going to retry charging members who were initially declined at a minimum of 24 hours after the initial attempt.This allows custo...